We have a 14-day return policy, so you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the condition you received it, unused and unworn, with tags attached, and in its original packaging. You'll also need to present your receipt or proof of purchase.
To initiate a return, you can contact us at geral@purplee.br .
If your return is accepted, we'll send you a return shipping label, as well as shipping information and a shipping location. Items returned to us without a prior return request will not be accepted.
You can always contact us to answer any questions through geral@purplee.br .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item so we can evaluate the issue and make it right.
Exceptions/Items That Cannot Be Returned
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the items you want is to return the item and, after the return is accepted, make a separate purchase of a new item.
European Union 14-day cancellation period
Regardless of the above, if items are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason. As mentioned above, your item must be in the condition you received it, unused and unworn, with its tags attached, and in its original packaging. You will also need to present the receipt or proof of purchase.
Refunds
We'll notify you after we've received and inspected your return and let you know whether your refund is approved or not. If approved, you'll be automatically refunded to your original payment method within 15 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If it's been more than 15 business days since your return has been approved, please contact us at geral@purplee.co.uk.
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